Privacy Policy

Information used for appointments

When you book or join a shop's waitlist, Pynsen receives the name, phone number, optional email address, selected shop, service, barber, date and time you provide. Booking records also include appointment status and changes such as rescheduling or cancellation. We use this information to provide booking, waitlist and appointment management to you and the shop. A shop owner can view their shop's customer and appointment information in the owner portal.

Shop accounts and payments

Shop owners provide shop and contact details to set up and manage their shop. When an appointment requires an online deposit, payment details are entered in Stripe's secure payment form; Pynsen uses the resulting payment and refund status to manage that appointment. We do not ask for card details in the booking contact form.

Appointment messages and consent

The SMS checkbox is optional and starts unchecked. If you check it when booking, your choice is recorded with your booking for transactional appointment texts from the selected shop, powered by Pynsen, such as confirmations, reminders, rescheduling updates and cancellations. You can book without consenting to texts. Reply STOP to opt out or HELP for help. If you provide an email address, appointment emails may be sent when applicable.

SMS opt-in data and consent are not sold, rented, transferred, or shared with third parties for their marketing.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Pynsen LLC support messages

Pynsen LLC support text messages are separate from shop-originated appointment messages: they are first-party messages from Pynsen LLC, the software provider, about a support request you make to Pynsen — such as support-case replies and technical assistance — and are never appointment reminders or marketing. The Pynsen support page submits your name, phone number, optional email, message and optional SMS consent choice with the disclosure version to Pynsen's support service. Consent is not required to receive support. Support text messaging is not currently enabled. The SMS review view remains a demonstration and does not submit information. Reply STOP to opt out or HELP for help. Message frequency varies. Message and data rates may apply.

Your information and questions

The booking experience saves a booking reference in your browser so you can manage an appointment later. To ask about a booking or your information, contact the shop using the phone number shown on its booking page. For Pynsen platform help, visit Pynsen's website.